Privacy notice

What we collect when you request a quote, why we collect it and how it is handled.

Draft for business review. This is draft wording prepared for the business to review. Have it checked by a qualified adviser, and complete every [bracketed] item, before the site goes live.

1. Who we are

This notice explains how Melbourne Corporate Chauffeur (ABN 62 686 711 435) handles personal information collected through this website. You can contact us at bookings@corporatechauffeurmelbourne.com.au or +61 416 432 021.

2. What we collect

When you request a quote we collect the information you enter into the form:

your name, email address and phone number;
your pickup address, destination, date and time;
the service and vehicle you are interested in, passenger and luggage numbers;
optional details such as a flight number, child-seat needs, return journey details and special instructions;
your acknowledgement of this notice.

3. Technical information

Our hosting and email providers may process technical data such as your IP address and browser details to deliver the site, prevent abuse and limit repeated submissions. [Update this section if you add analytics or cookies.]

4. How we use your information

to review your enquiry and reply with a quote;
to arrange and carry out a journey if you accept a quote;
to contact you about your enquiry or booking;
to keep business records and meet legal obligations;
to protect the website and our business from misuse.

5. How enquiries are handled

Your enquiry is stored securely in our booking system, which only our authorised staff can access, and our team is notified by email. We email you an acknowledgement containing the details you submitted and a reference number. When we reply, the quote, any notes our team adds and any change to the status of your enquiry are recorded with it, along with your confirmation if you accept the quote.

An acknowledgement means we have received your enquiry. It is not a confirmed booking and does not include a price.

6. Who we share it with

We share information only as needed to provide the service: with our email and hosting providers, with the driver assigned to a confirmed journey, and where the law requires. We do not sell personal information. [List providers and where they store data, including any overseas locations.]

7. How long we keep it

[State the retention period for enquiries and bookings, for example 7 years for financial records.]

8. Security

We use reasonable steps to protect personal information, including encrypted connections to this website and restricting access to enquiries to people who need them. No internet transmission is completely secure.

9. Your rights and complaints

You can ask to access or correct your personal information, or ask a question or make a complaint, by contacting us at bookings@corporatechauffeurmelbourne.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

10. Changes to this notice

We may update this notice. The current version is always on this page. Last updated: [date].